Refund & Return Policy

At PulseKitty, we strive to provide products that meet the highest standards of quality, comfort, and reliability. Please read the following policy carefully before placing an order.

By purchasing from PulseKitty, you acknowledge that all sales are considered final unless an item arrives damaged, defective, or incorrect.

Order Cancellations

Once an order has been placed, it is processed as quickly as possible. Because of this, we cannot guarantee that orders can be modified or canceled after they have been submitted.

Returns

Returns are accepted only if an item arrives damaged, defective, or if the incorrect item has been received. To begin the return process, please contact us within 30 days of the delivery date at PulseKitty@outlook.com and include your order number along with photographs of the item.

Items returned to us must be in their original condition and packaging whenever possible.

Refunds

Approved refunds will be issued only after the returned item has been received and inspected. Refunds will be sent to the original payment method used to complete the purchase.

Please allow several business days for your financial institution to process the refund after it has been issued.

Change-of-Mind Policy

We do not offer refunds, exchanges, or returns for changes of mind, accidental purchases, incorrect shipping information provided by the customer, or delays caused by shipping carriers.

All sales are final.

Lost, Stolen, or Delayed Packages

PulseKitty is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or circumstances outside of our control. If you experience any issues with your delivery, please contact us, and we will do our best to assist you.

Contact Us

If you have any questions regarding this policy, please contact us at PulseKitty@outlook.com.